MIL-PRF-19500P
APPENDIX C
C.8.4 Continuous improvement. A comprehensive continuous improvement philosophy shall be fully deployed
throughout the company's organization. Manufacturers shall continuously improve in quality, service, and reliability
for all customers. This requirement does not replace the need for innovative improvements. Manufacturers shall
develop specific action plans for continuous improvement in processes that are most important to the customer once
those processes have demonstrated stability and acceptable capability. Continuous improvement means optimizing
the characteristics and parameters at a target value and reducing variation around that value.
C.8.4.1 Quality and productivity improvement. The manufacturer shall identify opportunities for quality and
productivity improvement and implement appropriate action plans. Some examples are:
a.
Excessive variation.
b.
Manufacturing yields.
c.
Scrap, rework, and repair.
d.
Optimization of tests.
e.
Excessive cost of non-quality.
f.
Machine down-time.
g.
Machine set-up.
h.
Cycle time.
i.
Customer dissatisfaction, e.g., complaints, repairs, returns, mis-shipments, incomplete orders, customer
plant concerns, and warranty.
C.8.4.2 Measures and methodologies. The manufacturer shall demonstrate knowledge of the following measures
and methodologies and shall use those that are appropriate:
a.
Capability indices.
b.
Control charts.
c.
Design of experiments.
d.
Cost of quality.
e.
Parts per million (PPM) analysis.
f.
Problem solving.
g.
Benchmarking.
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