MIL-PRF-19500P
APPENDIX D
D.3.17.4 Audit deficiencies. All audit deficiencies shall be conveyed to the responsible individual for corrective
action(s). All corrective actions shall be agreed to by the management representative. A procedure shall be
established to follow up on all audit deficiencies to assure that the corrective actions have been implemented in a
timely manner. If recurrent deficiencies are found, additional corrective action shall be taken to assure correction of
the problem and the qualifying activity shall be notified. The internal audit team shall perform a follow-up within 6
months for verification of corrective actions and to assure that they are adequate.
D.3.18 Training.
D.3.18.1 Personnel performing quality operations. All personnel performing an operation affecting quality shall be
trained in, and familiar with, that part of the operation relevant to their function. They shall have sufficient
responsibility and authority to inspect and accept or reject the product according to the applicable specifications.
D.3.18.2 Training requirements. Work training practices shall be established and utilized in acquiring and
maintaining job skills as required in critical work areas.
D.3.19 Servicing. The manufacturer's system shall describe the methods used to meet customer expectations.
This includes but is not limited to: Applications support, customer returns, stock rotation, GIDEP issuance, warranty
issues, and customer complaints.
D.3.20 Statistical techniques.
D.3.20.1 SPC program. The method used for process control may or may not utilize SPC, but will use a method
that is appropriate for the process being controlled. Compliance with EIA-557 is a requirement for JANS certification.
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